Payment
Geckos must be paid for in full by either cashier's check, Money Order, Paypal, bank transfer, or personal check (7-10
day clearance) before they will be shipped. All deposits are non-refundable but can be transfered to other animal purchases.
Shipping
Shipping
will be a flat rate of $45 via UPS Next Day Air or FedEx in a styrofoam insulated box and heat/cold packs as necessary. .
Guarantee
All animals are guaranteed to be healthy, feeding, and correctly sexed (unless stated otherwise).
If for any reason you are not satisfied with the gecko(s), please notify us within 24 hours and the gecko(s) can be exchanged or you
will recieve credit toward other animals provided that the gecko(s) are safely returned to us.
Live arrival is guaranteed
if a person is at home to receive the gecko(s) on the first delivery attempt by UPS. We will not ship when temperatures are
below 50F or above 85F. We are not responsible for carrier delays and it is the customer's responsibility to notify us at
least 24 hours in advance if adverse weather conditions arise in your area. A new shipment date will then be determined.
If geckos are dead on arrival, please email us and/or call us within 2 hours for replacement gecko(s) if possible
or credit toward other gecko(s). Please do not discard the gecko(s) until we have advised you to do so. If we are not
contacted within 2 hours after delivery, we assume that the gecko(s) arrived safely.
There is no live arrival guarantee
for animals shipped overseas. If animals arrive dead or in poor condition, they will be replaced when the species becomes available
again but the purchaser is responsible for the shipping fees. No refunds will be issued. However, there have been no problems
to date and all of our overseas customers have been completely satisfied.
Wait List
Because the successful reproduction
of live animals is unpredictable, not every species is readily available. Please e-mail us if there are geckos that
you are interested in but are not currently on our availability page to be placed on our waiting list.
