Payment
Geckos must be paid for in full by either cashier's check, Money Order, Paypal, bank transfer, or personal check (7-10
day clearance) before they will be shipped. All payment and deposits are non-refundable unless the geckos are not produced.
However, deposits can be transfered to other animal purchases.
Shipping
Shipping will be a flat rate of $45 via UPS Next
Day Air or FedEx in a styrofoam insulated box and heat/cold packs as necessary. .
Guarantee
All animals
are guaranteed to be healthy, feeding, and correctly sexed (unless stated otherwise). If for any reason you are not satisfied
with the gecko(s), please notify us within 24 hours and the gecko(s) can be exchanged or you will recieve credit toward other
animals provided that the gecko(s) are safely returned to us.
Live arrival is guaranteed if a person is at home to
receive the gecko(s) on the first delivery attempt by UPS. We will not ship when temperatures are below 50F or above 85F.
We are not responsible for carrier delays and it is the customer's responsibility to notify us at least 24 hours in advance if
adverse weather conditions arise in your area. A new shipment date will then be determined.
If geckos are dead on
arrival, please email us and/or call us within 2 hours for replacement gecko(s) if possible or credit toward other gecko(s).
Please do not discard the gecko(s) until we have advised you to do so. If we are not contacted within 2 hours after delivery,
we assume that the gecko(s) arrived safely.
There is no live arrival guarantee for animals shipped overseas. If
animals arrive dead or in poor condition, they will be replaced when the species becomes available again but the purchaser is responsible
for the shipping fees. No refunds will be issued. However, our international shipments have been very successful and we
have many satisfied customers.
Wait List
Because the successful reproduction of live animals is unpredictable,
not every species is readily available. Please e-mail us if there are geckos that you are interested in but are not currently on
our availability page to be placed on our waiting list.
